Terms of purchase

1. Seller

Kepe Cafe, company code [Juridinio asmens kodas / Company code], Sibeliusgången 28, 164 77 Kista, info@smile.com, +370 46 398908.

Complete the company details before accepting orders.

2. Products and orders

Product names, ingredients, prices, portions and availability are shown at the time of ordering. An order is accepted only when the system displays a clear confirmation. If an item is unavailable, contact the customer about a substitute or refund.

3. Prices and payments

Prices are shown in euros (EUR). The final amount, including applicable taxes and selected options, is shown before an order is confirmed. Payment methods are shown only when genuinely configured. A demo payment is not a real payment.

4. Collection

The selected collection time is an estimated preparation time. If you are delayed or cannot collect, contact the café as soon as possible. Cancellation and refund rules must comply with Lithuanian and EU consumer law.

5. Food information and allergens

Allergen and ingredient information must be verified against actual recipes and supplier labels. If you have an allergy or intolerance, speak to a member of staff before ordering. Do not claim an absence of cross-contamination unless controls have been verified.

6. Withdrawal rights and complaints

Statutory exceptions to withdrawal rights may apply to food, especially goods liable to deteriorate quickly. Application depends on the product and order. Contact us promptly about an incorrect or poor-quality order. In Lithuania, consumer disputes may be referred to the State Consumer Rights Protection Authority: vvtat.lrv.lt.

7. Changes

Updated terms apply from their publication date and do not remove mandatory consumer rights already granted by law.